Customer Service
Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!
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Call us at 951-343-4259. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!
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Mail or Fax your general merchandise order to us at the address or fax number below and we will process it as soon as possible.
CBU Campus Store
8432 Magnolia Avenue
Riverside, CA 92504
Phone: 951-343-4259
Fax: 951-343-4457
Shipping Policies
California Baptist University Campus Store offers competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.
Please confirm that you are inputting a valid U.S. shipping address prior to placing your order.
All orders that result in an insufficient address or are in need of an address adjustment after the order has shipped will result in an additional shipping charge to the order.
In an effort to help ease the transition to remote
instruction,
the CBU Campus Store is offering Free Standard Shipping on all (Textbook and
Merchandise) orders of $25.00 or more. Use Code
SHIP25 at checkout and choose the
Standard Shipping method.
- Offer valid only on orders $25 or more before taxes
- Offer available only for U.S. orders
- Offer is nontransferable and is not redeemable for cash
- Offer is only available for Standard Shipping on valid U.S. addresses (all other shipping methods excluded)
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Returns
Do you guarantee my order? What happens if I'm not satisfied with it?
Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll
gladly replace them for you. When returning items, please call ahead and let us know that you are returning an item and the reason for your return. Please enclose a copy of your packing list and enclose it with your return. Returns may be sent to our address, California Baptist University, Attn: Campus Store, 8432
Magnolia Avenue, Riverside, CA 92504. Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow
2-4 weeks for the new package to arrive. If you need further assistance with a return, feel free to e-mail us at
cscontact@calbaptist.edu or call us at 951-343-4259 during regular business hours.
PLEASE SAVE YOUR RECEIPT!!
No refunds or exchanges will be accepted WITHOUT a receipt!
Campus Store Refund Policy:
All returns must be accompanied by an original receipt from the CBU Campus Store.
FALL 2020 Textbooks:
For the Fall 2020 Semester, you can return purchases via your choice of shipping method at your expense.
We highly recommend that you insure your package!
You are also able to return your textbook purchase on campus at the CBU Campus Store under the following conditions:
For returns and exchanges, all textbooks purchased as of 9/1/20 are FINAL SALE
Textbooks purchased after the second week of each session are not eligible for return without proof of drop or cancellation of the course.
All Livetext, lab manuals, teacher notes, music books, opened shrink-wrapped textbooks and access codes are Non-Returnable.
Please include a copy of your purchase receipt or
packing list. Ship Returns to:
CBU Campus Store
8432 Magnolia
Ave,
Riverside, CA 92504
Please Refer to our Fall 2020 Textbook FAQ page for more information: Click Here!
Do not write or mark in your books unless you are certain you will use them. Please take note of the following conditions under which student may return their purchases.
- New Books: must be in original condition as when it was purchased and be accompanied by any other material that was part of the book (i.e. CD, DVD, etc)
- Shrink wrapped books: no book will be accepted for refund if the shrink-wrapping has been open or taken off.
- Used Books: must be in original condition as purchased and be accompanied by any other material that was a part of the book (i.e. CD, diskettes, etc) If books are purchased after the drop date, they are non-returnable. Books purchased by check have a 10 day waiting period before a refund can be issued. If you fail to meet the requirements of the return policy, at the end of each semester CBU features a book buyback in which you can sell your books back for cash.
- All Livetext, lab manuals, teacher notes, music books, opened shrink-wrapped textbooks and ALL access codes are NON-RETURNABLE!
- Merchandise must be in original condition. We cannot return or exchange any merchandise that has been altered, laundered or unwrapped.
- Receipt and tags are required.
- All items on SALE are considered final sale and may not be returned or exchanged.
- Defective merchandise returned in its original packaging will be exchanged for the identical item.
- Apple Products: These products are not returnable to our bookstore
Textbook Rentals
A variety of Fall 2020 Textbooks may have the option to be rented rather than purchased (in store and online).
By renting from the CBU Campus Store, whether online or at the Campus Store physically you agree to the following:
CBU Rental Agreement:
1. I am renting and am in receipt of the rental book(s)
shown on the receipt. I acknowledge that the book(s), whether new or
used, is in good condition with all included CDs and components, and is the
property of the Campus Store.
2. I understand it is my responsibility to return the
rental item(s) along with all included CDs and components, in good salable
condition as determined by the Campus Store. Very limited highlighting
and writing are acceptable. If the item(s) is not in "saleable"
condition, the return will not be accepted and I will pay the Replacement
Cost Fee.
3. I am responsible for the risk of loss from any
cause, including theft, lost items, or damages.
4. I will return my book(s) on or before the due date
listed on my receipt to avoid rental replacement costs and any
applicable taxes. I understand that rental textbooks may be eligible
for rental fee refund ONLY if returned by the deadline dates listed on my
receipt.
5. I am liable for all replacement costs in the event
that I sell my books back at buyback and/or return my rental textbooks to
any other location than inside the Campus Store.
6. I understand and authorize the Campus Store to
charge my student account on file for the full amount of the listed
replacement cost plus all applicable taxes at any time after the rental
return due date if I do not return the rental book(s) by the deadline date;
I acknowledge that this charge(s) WILL NOT BE REFUNDED. Additionally,
I may be blocked from renting book(s) from the Campus Store in future terms.
7. The Campus Store will attempt to send emails
to you as a courtesy reminder, but you the renter are liable for returning
your rental by the due date to avoid replacement charges.
I have read and fully understand the terms of this agreement and I agree to adhere to all conditions and terms stated.
FALL 2020 rental books must be returned to the Campus
Store by December 4th, 2020 to avoid being charged the
Replacement Cost Fee.
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Contact Support
Contact us anytime with questions or concerns via email at: cscontact@calbaptist.edu. You can also contact our customer service department at: 951-343-4259
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